Cancellation & Refund Policy
1. Order Cancellations
You can request to cancel your order before it has been dispatched from our warehouse. To cancel an order, please call our support team directly with your order details and contact number. Once an order has been dispatched, it cannot be canceled mid-transit.
2. Damaged or Defective Items
We take utmost care in packaging and delivering your orders. In the rare event that your product arrives damaged, leaking, or broken, please notify our customer support within 48 hours of delivery with photographic proof. We will arrange a free replacement promptly.
3. Returns & Hygiene Considerations
Because Eye Sutra Max is an ingested Ayurvedic wellness product, opened or unsealed bottles cannot be returned or restocked due to strict health and hygiene regulations.
4. Refund Processing
If an approved refund is applicable, the amount will be processed back to the original payment method or transferred via UPI / bank transfer within 5 to 7 business days from approval.
5. Contact Support
For any questions regarding cancellations, returns, or refunds, please reach out to our customer care team via the phone number listed on our website.